If you have any complaints or issues related to your electricity service provided by Peshawar Electric Supply Company (PESCO), you have the right to file a complaint and seek resolution. Here’s a detailed guide on how to file a complaint against PESCO.
Check your PESCO Bill here.
Step 1:
Contact Customer Service Before filing a complaint, you should first contact PESCO customer service. You can do this by calling the PESCO complaint helpline at 118 or visiting the nearest PESCO Customer Service Center. Explain your issue or complaint and ask for assistance. They may be able to resolve your issue immediately, or they may advise you to file a formal complaint.
Step 2:
Prepare Your Complaint If you’re not satisfied with the response you received from customer service or if they didn’t resolve your issue, you can prepare a written complaint. Your complaint should be specific and include all relevant details. This includes your name, address, meter number, account number, and a description of your complaint or issue. You should also include any supporting documents, such as bills or receipts.
Step 3:
Submit Your Complaint Once you’ve prepared your complaint, you can submit it to PESCO. You can submit your complaint in person at a PESCO Customer Service Center or by mail. If you choose to submit your complaint by mail, make sure to send it to the correct address:
Chief Executive Officer Peshawar Electric Supply Company (PESCO) WAPDA House, Shami Road Peshawar, Khyber Pakhtunkhwa, Pakistan.
You can also submit your complaint online through PESCO’s website. Just visit the PESCO website and look for the complaint submission form.
Step 4:
Follow-up on Your Complaint After submitting your complaint, you can follow up with PESCO to check the status of your complaint. You can do this by calling the PESCO complaint helpline at 118 or by visiting the nearest PESCO Customer Service Center. Make sure to have your complaint number or reference number handy when you call or visit.
Step 5:
File a Complaint with NEPRA If your complaint is not resolved to your satisfaction, you can file a complaint with the National Electric Power Regulatory Authority (NEPRA). NEPRA is responsible for regulating the power sector in Pakistan, including investigating and resolving customer complaints.
To file a complaint with NEPRA, you can visit their website and download the complaint form. Fill out the form and submit it to NEPRA by mail or email.
Conclusion
Filing a complaint against PESCO may seem like a daunting task, but it’s important to stand up for your rights as a customer. By following the steps above, you can file a formal complaint and seek resolution for any issues or complaints you may have with PESCO.
Check PESCO Billing Cycle – Understanding Your Billing Date and Due Date